Effective Date: March 6, 2025
Last Updated: October 28, 2025
1. Scope and Application
This Privacy Policy applies to all personal information collected by Blair Health in connection with our Services provided throughout Canada. We comply with PIPEDA and applicable provincial health privacy laws. We act as both a health information custodian and service provider, depending on the province, and adhere to the highest applicable standard.
2. Information We Collect
We collect personal identifiers, health information, payment information, and technical data to provide and improve our Services. This includes name, date of birth, medical history, treatment records, and device data.
3. How We Use Your Information
We use personal information to deliver and manage telehealth services, personalize care, communicate with patients, comply with legal obligations, and conduct de-identified research. We do not sell or rent your personal or health information.
4. Consent
We collect, use, and disclose information with your consent, except where required by law. Implied consent applies when you voluntarily provide information. Express consent is required for telehealth, third-party sharing, or research participation.
5. Disclosure of Personal Information
We may disclose personal information to healthcare providers, labs, pharmacies, third-party service providers, regulators where required by law, or in business transactions under strict privacy safeguards. We never share PHI with employers or insurers without explicit consent.
6. Data Storage, Transfers, and Retention
Your data is stored securely in Canada or with compliant providers. If data is processed or accessed outside Canada, equivalent protections are contractually required. Records are retained as required by law and professional guidelines.
7. Data Security
We use encryption, access controls, monitoring, and incident response protocols to protect your data. While we use strong safeguards, no system is completely secure.
8. Your Rights and Choices
You have the right to access and correct your data, withdraw consent, request deletion (subject to legal requirements), and file complaints with privacy commissioners.
9. Access and Correction
You may request access or corrections to your information by contacting our Privacy Officer. Identity verification may be required. We may deny access in limited legal circumstances.
11. Children’s Privacy
Our Services are for users aged 18 and older. We do not knowingly collect information from minors without parental consent. Unlawfully collected data will be deleted.
12. Changes to this Privacy Policy
We may update this policy periodically. Material changes will be communicated through the App or email. Continued use after changes means acceptance of the updated policy.
13. Contact Us
Blair Health Inc.
Email: privacy@blairhealth.ca
